Shipping policy
Solevera Shipping Policy
Thank you for shopping with Solevera. We are committed to delivering your order quickly and securely.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed on weekends or holidays.
During high demand periods, processing times may take slightly longer.
Shipping Time
Estimated delivery time:
8–10 days
Shipping times are estimates and may vary depending on your location, carrier delays, customs processing, or high demand periods.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking updates may take 2–3 days to appear after shipment.
Shipping Address
Please ensure your shipping address is correct at checkout.
Solevera is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee address changes once an order has been processed.
Delays
Shipping delays may occur due to factors outside our control, including:
- Carrier delays
- Customs clearance
- Weather disruptions
- High order volume
- Holidays
We appreciate your patience and understanding.
Lost or Stolen Packages
Solevera is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If you believe your package has been lost in transit, please contact us and we will do our best to assist you.
Contact
If you have any questions about shipping, please contact:
Please include your order number so we can assist you faster.