Solevera Return & Refund Policy

At Solevera, customer satisfaction is our priority. We stand behind the quality of our products and proudly offer a 30-day money-back guarantee so you can try Solevera with confidence.

30-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

To be eligible:

• Your request must be submitted within 30 days of delivery
• The product must have been used as intended
• The order must have been purchased directly from the official Solevera website

Once your request is approved, your refund will be issued to your original payment method.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly provide a replacement or refund at no additional cost.

Please include:

• Your order number
• A clear photo of the issue
• A short explanation of the problem

Order Changes or Cancellations

Orders are processed quickly to ensure fast delivery. Because of this, changes or cancellations may not always be possible once an order has been placed. If you need help, please contact us as soon as possible.

Non-Eligible Situations

Refunds may not be issued in the following situations:

• Requests made after 30 days from delivery
• Products that show excessive misuse or intentional damage
• Orders purchased from unauthorized sellers

Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Contact Us

For any return or refund questions, please contact our support team:

Email: supportsolevera@gmail.com

Please include your order number so we can assist you faster.